Customer
·
Remote · Europe
Support Lead (EU hours)
Support Lead (EU hours)
Lead customer support during European hours and help people understand their cleaning bookings.
Lead customer support during European hours and help people understand their cleaning bookings.
Employment
Full-time
Salary
Discussed during hiring
Shift
To be agreed
Reports to
Role hiring manager
Your role with us
Keep customer conversations organised and help the team provide clear, useful responses. Support questions about services, booking details, and next steps, while sharing recurring issues with operations and engineering. The role combines direct support with day-to-day coordination.
Your role with us
Keep customer conversations organised and help the team provide clear, useful responses. Support questions about services, booking details, and next steps, while sharing recurring issues with operations and engineering. The role combines direct support with day-to-day coordination.
Your day-to-day work
Organise the shared inbox and support priorities.
Help customers understand services and booking information.
Guide colleagues through difficult or recurring enquiries.
Share patterns and practical improvements with other teams.
Your day-to-day work
Organise the shared inbox and support priorities.
Help customers understand services and booking information.
Guide colleagues through difficult or recurring enquiries.
Share patterns and practical improvements with other teams.
What you bring to the team
Experience supporting customers through online tools and written communication.
A patient, organised approach to handling enquiries.
Confidence coordinating people and priorities.
Availability for the working hours listed for the role.
What you bring to the team
Experience supporting customers through online tools and written communication.
A patient, organised approach to handling enquiries.
Confidence coordinating people and priorities.
Availability for the working hours listed for the role.
What you can expect
A clear discussion of the role, working arrangements, and expectations.
Practical guidance and opportunities to learn from colleagues.
Work that supports a more organised cleaning-service experience.
What you can expect
A clear discussion of the role, working arrangements, and expectations.
Practical guidance and opportunities to learn from colleagues.
Work that supports a more organised cleaning-service experience.
Apply for this role
Salary
Discussed during hiring
Location
Remote · Europe
Tell us about yourself in the form. No cover letter required.
Hiring Process
Your Next Step, Explained
Your Next Step, Explained
01
Send Your Application
Use the application form to tell us about your experience, relevant skills, and availability. Include the information requested for this role.
01
Send Your Application
Use the application form to tell us about your experience, relevant skills, and availability. Include the information requested for this role.
02
An Introductory Conversation
If your application matches the role, we can discuss your background, the day-to-day work, and the listed working arrangements.
02
An Introductory Conversation
If your application matches the role, we can discuss your background, the day-to-day work, and the listed working arrangements.
03
Explore the Role Together
The next stage may include a role-specific conversation or practical assessment. The format and any assessment arrangements will be explained in advance.
03
Explore the Role Together
The next stage may include a role-specific conversation or practical assessment. The format and any assessment arrangements will be explained in advance.
04
Decision and Next Steps
We will explain the outcome and any next steps. If an offer is made, the role terms and proposed start date will be discussed before you decide.
04
Decision and Next Steps
We will explain the outcome and any next steps. If an offer is made, the role terms and proposed start date will be discussed before you decide.
Faq
Frequently asked questions
Faq
Frequently asked questions
Faq
Frequently asked questions
Come Home To A Fresher, More Comfortable Space
Enjoy a fresh start. Book your clean today and let our experienced team take care of the chores while you relax.
Request A Free Quote
Exclusive $120 Discount
Special 10% Off
Come Home To A Fresher, More Comfortable Space
Enjoy a fresh start. Book your clean today and let our experienced team take care of the chores while you relax.
Request A Free Quote
Exclusive $120 Discount
Special 10% Off
Come Home To A Fresher, More Comfortable Space
Enjoy a fresh start. Book your clean today and let our experienced team take care of the chores while you relax.
Request A Free Quote
Exclusive $120 Discount
Special 10% Off